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Claims

The AIG Cyprus claims team delivers personal and proactive support at every step of the claims process for effective, expedient resolutions

Delivering Excellence in the moments that you need us most

AIG insurance claim departments, which manage all of the AIG business outside North America, employ 3,500 people who work in 85 countries. We receive 3 million claims worldwide per year.

Our claim departments are one of AIG's most important competitive advantages. Unlike their counterparts in competitor companies, our claim employees are specialists in claims and focus only on claims.

Another differentiating factor of our claim department is that we are directly involved in the management of our claims. While we depend on adjusters, surveyors, and attorneys to help us in investigating claims, we always make sure they follow our instructions and move each pending case toward a speedy resolution.

Our claim departments work to a set of strict service standards. Our goal is to confirm receipt of the claim within one working day. In motor claims we inspect the damage to the policyholder's car the next working day after the loss report. The AIG Companies financial strength allows us to make prompt payments to policyholders. In simpler cases, we strive to pay claims within 48 hours.

Our philosophy toward claims is summarized in the one motto we repeat to our claim employees every day: "the best claim is a closed claim". Solving our policyholders' problems quickly and fairly is the reason we are in business.

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The AIG Cyprus Claims Advantage

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button to contact us.

cy.customer.relations@aig.com

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.